Established in 1983, Metrofile was the first company in South Africa to provide businesses and organisations the opportunity to outsource the storage of their records and documents. Today the company is southern Africa’s market leader in information and records management offering customers a full outsourced service that ranges from the most basic need for the offsite storage of documents to onsite file management, image processing, back-up management, paper management and information solutions that include consultancy and software. Additional services include records management training (Metrofile Training Academy) and the supply and maintenance of imaging and document handling equipment (CSX).
The company’s vision is to be the customer’s trusted information management partner. Metrofile provides its customers with the peace of mind that comes with knowing that their records and iinformation is secure and readily accessible. This enables them to make informed decisions and to act with integrity and confidence. Through this, the customers are able to focus on their core business and to do what they need to do to achieve success. Metrofile is built on three promises:
Commitment – dedicated to servicing the needs of customers
Integrity – acting in the best interests of communities and the environment
Reliability – delivering on the company promise
An organisation that cares, Metrofile is strongly committed to the principles of transformation; to the development of its people; the communities they live in; and to limiting its impact on the environment.
(1). Founded in 1983 (2). Employs 960 permanent staff (3). Enjoys a turnover of R329.9-million (4). Major contracts with Development Banks of SA, Road Accident Fund, Cadbury Schweppes and MTN (5). An information and records management services company
STATISTICS / DEMOGRAPHICS / HISTORY
Year founded: 1983 Founding members: Graham Wackrill Employees: 960 permanent Branches: Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, Durban, Empangeni, Bloemfontein and Maputo Trade affiliations: Kodak, Fujitsu, Bowe, 3M, Opscan and Bell and Howell Memberships: Prism, Cleveland Business Forum, SABS Records Management Forum
NATURE OF BUSINESS
Activity: Information and records management services Products/services offered: Records management, back-up management, image processing, paper management, information solutions and document handling and management equipment Exports: Africa and the Middle East – the sale and service of document handling, mailing and scanning equipment
EMPOWERMENT STATUS
Black Empowerment Level: shareholding: 27% / non-executive directors: 50% / total staff: 76%
BUSINESS & FINANCE
Turnover: R329.9-million Operating profit: R106.2-million Net profit: R75.2-million Financial year-end: 30 June Market share: 55% Subsidiaries: CSX, Rainbow Paper Management and Stuttafords Archive Services Holding company: Metrofile Holdings Limited Bank: Standard Bank Auditors: Deloitte & Touché Key clients: Government, leading financial institutions, healthcare providers, retailers, business service companies, manufacturers and professional firms
TRAINING & CSI
Training programmes: ABET and full skills training provided to all staff with specific attention given to the development of designated groups Empowerment initiatives: Metrofile Training Academy established in 2007 in partnership with ex-government officials CSI initiatives: Services to charity organisations and assisting the homeless, aged and Aids patients
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